FAQs – We’ve Got Answers!
🌿 FAQs – We’ve Got Answers!
🛍 Ordering & Shipping
📦 Where do you ship?
We currently ship across the UK! Not in the UK? Hang tight—we’re working on branching out soon.
🚚 How long does shipping take?
Delivery usually takes 3–5 working days, plus 1–2 days for packing and prep. You'll get a tracking link to follow your plant’s journey to your doorstep.
💳 What payment methods do you accept?
We accept all the usuals: Visa, Mastercard, PayPal, Apple Pay, and more. Quick, easy, and secure.
🌱 Plant Care & Quality
🪴 Will my plant arrive safely?
Yes! We wrap every plant with love and care to make sure it arrives looking fresh, not frazzled. If something goes wrong, let us know within 48 hours—we’ll make it right.
💧 How do I know how to care for my plant?
Every order comes with our Green Thumb Cheat Sheet, with easy, fuss-free care tips tailored to your plant.
🌞 I'm a total plant newbie. Help?
You're in the right place! Our plants are beginner-friendly, and we’ve got guides to help even the most forgetful plant parents.
🔄 Returns & Issues
🙁 My plant arrived damaged—now what?
Snap a photo and email it to info@zelenplants.com within 48 hours of delivery. We’ll sort it out fast.
🔁 Can I return a plant?
Unfortunately, we can’t accept returns on live plants—but we always want you to be happy. If there’s a problem, let us know and we’ll do our best to help.
📦 Can I return pots or accessories?
Yes! Unused accessories can be returned within 14 days. Just email info@zelenplants.com to get started.
📧 Still got questions?
Drop us a message at info@zelenplants.com or DM us on Instagram. We’re always here to chat plants. 🌿